| Service Name | Response Time | Service Availability | Automation Rate | Average Complaint Resolution Time |
|---|---|---|---|---|
| Domestic Worker Visa | Immediate | 24/7 | 100% | 3 - 5 business days |
| Disability Visa | Immediate | 24/7 | 100% | 3 - 5 business days |
| Alternative Visa | Immediate | 24/7 | 100% | 3 - 5 business days |
| Agricultural Worker Visa | Immediate | 24/7 | 100% | 3 - 5 business days |
| Hiring a Domestic Worker from Outside the Kingdom (Through Recruitment Agencies) | 8 minutes | 24/7 | 100% | 3 - 5 business days |
| Hiring a Domestic Worker from Outside the Kingdom (Resume Selection Method) | 8 minutes | 24/7 | 100% | 3 - 5 business days |
| Hiring a Domestic Worker from Outside the Kingdom with a Pre-Defined Trial Period | 8 minutes | 24/7 | 100% | 3 - 5 business days |
| Hiring a Domestic Worker from Outside the Kingdom with a Pre-Defined Selection (No Trial Period) | 8 minutes | 24/7 | 100% | 3 - 5 business days |
| Domestic Worker Interview Service | 5 days | 24/7 | 100% | 3 - 5 business days |
| Transfer of Domestic Labor Services from Individual to Individual | 15 minutes | 24/7 | 100% | 3 - 5 business days |
| Transfer worker services from individual to individual | 10 minutes | 24/7 | 100% | 3 - 5 business days |
| Transfer worker services from Private recruitment company to individual | 10 minutes | 24/7 | 100% | 3 - 5 business days |
| Transfer Services for Farmers, Fishermen, and Shepherds | 1 to 60 days | 24/7 | 100% | 3 - 5 business days |
| Domestic Labor Transfer from Individual to Individual (Labor Market) | 10 minutes | 24/7 | 100% | 3 - 5 business days |
| Authenticating the Contract Between Employer and Employee | 15 minutes | 24/7 | 100% | 3 - 5 business days |
| Domestic Worker Salaries (Tracking Domestic Worker Salaries) | Instant Transfer ( via a digital wallet or bank) | 24/7 | 100% | 3 - 5 business days |
Service Name
Domestic Worker Visa
Response Time
Immediate
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Disability Visa
Response Time
Immediate
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Alternative Visa
Response Time
Immediate
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Agricultural Worker Visa
Response Time
Immediate
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Hiring a Domestic Worker from Outside the Kingdom (Through Recruitment Agencies)
Response Time
8 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Hiring a Domestic Worker from Outside the Kingdom (Resume Selection Method)
Response Time
8 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Hiring a Domestic Worker from Outside the Kingdom with a Pre-Defined Trial Period
Response Time
8 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Hiring a Domestic Worker from Outside the Kingdom with a Pre-Defined Selection (No Trial Period)
Response Time
8 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Domestic Worker Interview Service
Response Time
5 days
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Transfer of Domestic Labor Services from Individual to Individual
Response Time
15 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Transfer worker services from individual to individual
Response Time
10 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Transfer worker services from Private recruitment company to individual
Response Time
10 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Transfer Services for Farmers, Fishermen, and Shepherds
Response Time
1 to 60 days
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Domestic Labor Transfer from Individual to Individual (Labor Market)
Response Time
10 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Authenticating the Contract Between Employer and Employee
Response Time
15 minutes
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
Service Name
Domestic Worker Salaries (Tracking Domestic Worker Salaries)
Response Time
Instant Transfer ( via a digital wallet or bank)
Service Availability
24/7
Automation Rate
100%
Average Complaint Resolution Time
3 - 5 business days
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