Introduction
Musaned is committed to providing an inclusive digital experience that enables all users, including persons with disabilities, to access platform services easily and conveniently. The platform applies best practices and recognized accessibility standards while continuously improving and developing these capabilities.
This includes providing a flexible digital environment that considers diverse user needs and supports assistive technologies without barriers.
Accessibility Objectives
Through this page, Musaned aims to:
Enable all users to access platform services regardless of their physical, sensory, or cognitive abilities.
Improve usability for persons with disabilities and older adults by supporting assistive tools and technologies.
Comply with recognized accessibility standards, such as Web Content Accessibility Guidelines (WCAG), while continuously improving the level of conformance.
Promote transparency by clarifying the current accessibility status and communication channels for reporting difficulties.
Conformance with Accessibility Standards
Musaned seeks to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.
Despite ongoing efforts, some areas or content may not yet fully conform. We are actively improving and addressing these issues through continuous development plans.
Screen Reader and Electronic Braille Display Support
Musaned supports users of screen readers and electronic Braille displays through:
Full keyboard navigation support.
Guided focus support within interactive elements, enabling smooth navigation between options.
Navigation support through heading structures.
Navigation support through semantic landmarks.
Use of WAI-ARIA properties to improve the experience for users of assistive technologies.
Text Size Control for Low-Vision Users
Low-vision users of Musaned can adjust text size using keyboard shortcuts, such as:
(CTRL + +) to increase text size
(CTRL + -) to decrease text size
Fonts and techniques that support this feature across modern browsers have been considered without affecting content clarity or causing overlap.
Labels for Menus, Links, and Controls
All menus, links, and controls in Musaned are labeled clearly to ensure their functions are understood by all users, including users of assistive technologies. Some labels may differ from visible on-screen text to improve the screen reader experience and provide more accurate descriptions of element functionality. Guiding notifications are also presented when assistive technologies are in use to clarify interaction states, such as opening or closing interactive elements or loading content.
Image Descriptions
Text alternatives are provided for all important images in Musaned, enabling users of assistive technologies to understand their content and purpose. Decorative images or non-essential illustrative icons are hidden from screen readers to avoid distraction, in accordance with WCAG standards.
Voice Search
Musaned supports voice search when compatible technology is available on the user's device, helping persons with disabilities and older adults search for services and content using voice. When voice search is activated:
The user is informed of the microphone on/off status.
Permission to access the microphone may be requested.
Search results are displayed after voice processing, with the ability to return to normal platform use.
Commitment to Continuous Improvement
Musaned is committed to:
Reviewing and improving accessibility levels on a regular basis.
Conducting ongoing tests and evaluations of platform components.
Adopting new solutions and technologies that support an inclusive user experience.
Feedback and Contact
We welcome all feedback and suggestions related to accessibility on Musaned, and we strive to address them as quickly as possible.
Related page URL
Description of the issue or request
Requested alternative format (if available)
Communication channels:
Email: care.e@musaned.gov.sa
Call Center: 920002866
For any inquiries or feedback about services, please fill in the required information.