About Friendly Settlement
This electronic service enables the amicable settlement process as the first stage in handling labor dispute claims between the worker and the employer. During this stage, efforts are made to bring the parties’ views closer and conduct mediation to resolve the dispute and reach an amicable solution acceptable to both parties, if possible. Otherwise, the case will be referred to the Labor Court within (21) working days from the date of the first session.
Any natural person who has recruited a domestic worker (or those of similar status) through a licensed recruitment office or has contracted them—directly or indirectly—to perform domestic work.
Any natural person who performs domestic work for a domestic employer or their family, under the employer’s supervision or that of their representative.
The profession of direct or indirect personal service performed by the domestic worker for the domestic employer.
Amicable Settlement Jurisdiction over Disputes
All disputes involving domestic workers and those of similar status shall be considered, including but not limited to:
Disputes relating to employment contracts, wages, rights, work injuries, and compensation thereof.
Disputes arising from termination of employment.
General Provisions
If an agreement is reached between the parties to the settlement, settlement minutes (reconciliation report) shall be drafted upon ratification by both parties.
If an amicable resolution of the disputed claims cannot be reached, minutes of non-agreement shall be issued due to the failure to settle the dispute amicably. The claimant may then submit a statement of claim to the competent Labor Court in accordance with the procedures approved by the Ministry of Justice.
If the respondent fails to attend the amicable settlement meeting without a valid excuse—despite proof of notification—minutes of non-attendance by the respondent may be issued. The claimant may then proceed to file a statement of claim with the competent Labor Court in accordance with the procedures approved by the Ministry of Justice.
General Requirements
Attachment of the employment contract, if available, or other evidence proving the employment relationship.
Submission of documents required based on the type of lawsuit.
If the attendee is a legal representative, a power of attorney must be provided authorizing them to appear before the Amicable Settlement Department and to settle, release, and waive claims.