FAQ

We are here to explain and answer all the questions you have

Question:
What should I have to do before applying for a domestic laborer visa?

Question:
How to pay for visa issuing fee?

Question:
Is there an age limit for the requester?

Question:
Does Musaned system supports visa issuing for people with special needs?

Question:
Does the system show all visas under my name?

Question:
Who Are the Musaned domestic labor leasing Portal Beneficiaries?

Question:
How Can IC’s or a PRO Register in the Portal?

Question:
Can Individuals Register and Display Their Profiles on the Portal?

Question:
What Is the Service Payment Mechanism Adopted?

Question:
What are the types of leasing notices?

Question:
What Is the Difference between a Contract and a Notice?

Question:
How can the IC or PRO issue notices?

Question:
What is the difference between the fees of the visa and the cost of the electronic service for issuing visa?

Question:
Are there free channels for domestic worker visas?

Question:
How can you refund the costs of issuing the e-Visa?

Question:
Who Are the Musaned domestic labor leasing Portal Beneficiaries?

Question:
How Can IC’s or a PRO Register in the Portal?

Question:
Can Individuals Register and Display Their Profiles on the Portal?

Question:
What Is the Service Payment Mechanism Adopted?

Question:
What are the types of leasing notices?

Question:
What Is the Difference between a Contract and a Notice?

Question:
How can the IC or PRO issue notices?

Question:
What is Marufa services?

Question:
How to capitalize on Marufa services?

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What are Marufa services requirements?

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What are the professions and nationalities are available in Marufa service?

Question:
How much Marufa services costs?

Question:
What is the time limit for Marufa services?

Question:
Is there a guarantee for Marufa services?

Question:
What are the actions taken towards the recruitment office in case of delayed arrival of the worker?

Question:
Can I cancel the service?

Question:
How recruitment office costs will be calculated after the cancellation?

Question:
How can I choose the recruitment office?

Question:
How can I track the status of my application?

Question:
Can I communicate with the Philippine recruitment Office?

Question:
What is the domestic labor wages protection system?

Question:
What is the domestic worker payroll card?

Question:
Should the payroll card be issued before or after updating the contract information?

Question:
What are the channels provided to update domestic workers’ contacts information?

Question:
How to update domestic workers’ contract information?

Question:
How to issue the domestic workers’ payroll card?

Question:
Who is responsible of issuing the domestic workers’ payroll card?

Question:
What are the procedures for issuing a salary card for domestic workers?

Question:
What is the amount of the monthly wage that must be specified in the contract updating form?

Question:
Must the employer print out or obtain a hardcopy of the updated contract?

Question:
Is the updating of the domestic workers’ contract information mandatory?

Question:
Is it mandatory to updating the existing domestic workers’ contracts information and issue their prepaid payroll cards or only new ones?

Question:
Is it required to wire transfer the whole amount of the monthly wage?

Question:
Is it possible to transfer the salary of domestic workers directly to a bank account outside Saudi Arabia?

Question:
I do not have a domestic worker’s contract; how can I update it?

Question:
Is it mandatory to confirm the wire transfer of the monthly wage via Musaned online portal after updating the domestic worker’s contract information?

Question:
Is there a fee on updating the data of domestic labor contracts service through a Musaned portal?

Question:
How long is the duration of the domestic worker’s work experience?

Question:
Can a domestic worker be put under trial more than once?

Question:
Does the employer receive a compensation if the worker refused to work without a legitimate reason?

Question:
Will I pay the full cost of the recruitment?

Question:
Will the full cost of recruitment be transferred to the office / recruitment company immediately after approval of the electronic mediation contract?

Question:
What are the payment methods for paying the contracting cost ?

Question:
What are the procedures applied in case of delayed arrival of the domestic worker?

Question:
Does the office of the recruitment company guarantee the eligibility of the workers chosen by the employer himself (appointed by name)?

Question:
Do workers that were employed through private companies get picked up from airports?

Question:
Does the office / recruitment company have a higher time limit for recruitment?

Question:
What are the elements of the contract between the employer and the domestic worker?

Question:
Can the employer terminate the contract during the trial period without any liability?

Question:
What steps are taken at the end of the contract in case of the death of one of the parties?

Question:
The mechanism for calculating the delay penalty?

Question:
What are the policies followed in case of contract cancellation?

Question:
What are the steps taken when a domestic worker absconds?

Question:
Is it possible to verify the travel of domestic workers?

Question:
What are the allowed work requirements to domestic workers?

Question:
What are the work requirements that the domestic worker should follow?

Question:
What are the procedures for losing a domestic worker's passport?

Question:
What are the procedures for applying for a replacement of a lost residence permit?

Question:
What is the wage that the employer must commit to and when it is paid and in what form?

Question:
Is it permissible to deduct from the wages of the domestic worker, and in which cases ?

Question:
When is the home service worker entitled to end of service benefits?

Question:
Should the employer provide housing for the domestic worker?

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Is it necessary to give a daily rest to the domestic worker?

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Is it necessary to give weekly rest to the domestic worker?

Question:
Is the domestic worker entitled to sick leave?

Question:
Is the domestic worker entitled to a vacation when he/ she renews his/her contract?

Question:
Can a domestic worker be accompanied when traveling?

Question:
What type of health care should be provided to a domestic worker?

Question:
What are the duties of a domestic service worker towards home property?

Question:
What are the duties of the domestic service worker towards the safety and secrets of the employer and his family members?

Question:
What are the duties of the domestic worker towards the religion of the employer and his / her family?

Question:
What are the penalties for non-compliance by employers?

Question:
What are the penalties for non-compliance by domestic workers?

Question:
Where do the fines go?

Question:
What is the competent authority in case of disputes or complaints?

Question:
Should the employer attend himself/herself in case there is an issue against him/her?

Question:
Services :

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Login :

Question:
Adding and using Services :

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Mangaing Desinations :

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Adding Users :

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Managing Recruitment Orders and Offers :

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Marofaa Service :

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Pre Selected Service :

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Based on Preference Service :