FAQ

We are here to explain and answer all the questions you have

Question:
What is Musand?

Question:
Where can I find the request number?

Question:
How long does it take to respond to the request?

Question:
What is the next step after issuing a visa?

Question:
Is it necessary to visit the individuals recruiting offices to receive or print the visa?

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Is it possible to issue a visa for a nationality or an occupation that not included in Musaned?

Question:
Is it possible to change the nationality, occupation or place of arrival after applying in Musaned?

Question:
Can the issued visa by Musaned be canceled?

Question:
If cancellation application applied after the visa issued within less than 72 hours.

Question:
If cancellation application applied after the visa issued within more than 72 hours

Question:
Is it possible to recruit the domestic labor directly from his/her country without a recruitment office ?

Question:
How to study eligibility to obtain a domestic labor visa?

Question:
What is an Alternative (Replacement) Visa ?

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What are the conditions to have an Alternative (Replacement) Visa?

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How to apply for the service of issuing an Alternative (Replacement) Visa ?

Question:
What are the reasons of refusing to issue an Alternative (Replacement) Visa for domestic workers?

Question:
How to apply for disability visa application ?

Question:
Is power of attorney accepted for disabled in Musaned ?

Question:
What is the required financial ability to apply for domestic labor visa for disabled people ?

Question:
Are there fees for issuing a domestic labor visa for disabled people ?

Question:
The application was rejected because there is no approval from the Ministry of human resource and social development

Question:
What is the difference between the visa fees and the cost of the electronic service for issuing visa?

Question:
What is the required amount for obtaining the electronic service for issuing the visa? And how is it paid?

Question:
Are there free channels for domestic worker visas?

Question:
How can you refund the costs of issuing the e-Visa?

Question:
In case of rejection, the cost of the E-visa must payed again?

Question:
What is the duration specified for refund the cost of the e-visa service?

Question:
What is a domestic Labor Transfer service ?

Question:
How much does the domestic labor services transfer fee ?

Question:
How much does changing the domestic labor profession fee ?

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How long does it take to respond to the request ?

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What is the next step after accepting a domestic labor transfer request ?

Question:
Is it possible to cancel a domestic labor transfer issued from Musnad?

Question:
What will happen if the entity did not accept/reject a domestic labor services transfer request?

Question:
We apologize for declined your request to exceed your maximum visa limit.

Question:
We apologize for declined the request because the applicant governmental services are suspended

Question:
Are there other reasons for rejection not mentioned above?

Question:
MHRSD rejection when the entity did not fulfill the Ministry's conditions

Question:
Expiration of a domestic labor services transfer by entity

Question:
Who Are the Musaned domestic labor leasing Portal Beneficiaries?

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How Can IC’s or a PRO Register in the Portal?

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What Are the Requirements to Join in Musaned Domestic Labor Leasing Portal?

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Can Individuals Register and Display Their Profiles on the Portal?

Question:
What are the types of notice packages?

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What Is the Service Payment Mechanism Adopted?

Question:
Can I request a refund?

Question:
What are the types of leasing notices?

Question:
What Is the Difference between a Contract and a Notice?

Question:
What Could Happen if an Istiqdam Company or a PRO delay their notices leasing?

Question:
Is it possible to switch notices?

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Is it possible to cancel notices?

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Is it possible to issue bulk notices?

Question:
Is it possible to issue more than one bulk request notices?

Question:
Is it possible to issue a single notice while there is a bulk request under process?

Question:
What is Marufa services?

Question:
How to capitalize on Marufa services?

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What are Marufa services requirements?

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What are the professions and nationalities are available in Marufa service?

Question:
How much Marufa services costs?

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What is the time limit for Marufa services?

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Is there a guarantee for Marufa services?

Question:
What are the actions taken towards the recruitment office in case of delayed arrival of the worker?

Question:
Can I cancel the service?

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How recruitment office costs will be calculated after the cancellation?

Question:
How can I choose the recruitment office?

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How can I track the status of my application?

Question:
Can I communicate with the Philippine recruitment Office?

Question:
What is the domestic labor wages protection system?

Question:
What is the domestic worker payroll card?

Question:
Should the payroll card be issued before or after updating the contract information?

Question:
What are the channels provided to update domestic workers’ contacts information?

Question:
How to update domestic workers’ contract information?

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How to issue the domestic workers’ payroll card?

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Who is responsible of issuing the domestic workers’ payroll card?

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What are the procedures for issuing a salary card for domestic workers?

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What is the amount of the monthly wage that must be specified in the contract updating form?

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Must the employer print out or obtain a hardcopy of the updated contract?

Question:
Is the updating of the domestic workers’ contract information mandatory?

Question:
Is it mandatory to updating the existing domestic workers’ contracts information and issue their prepaid payroll cards or only new ones?

Question:
Is it required to wire transfer the whole amount of the monthly wage?

Question:
Is it possible to transfer the salary of domestic workers directly to a bank account outside Saudi Arabia?

Question:
I do not have a domestic worker’s contract; how can I update it?

Question:
Is it mandatory to confirm the wire transfer of the monthly wage via Musaned online portal after updating the domestic worker’s contract information?

Question:
Is there a fee on updating the data of domestic labor contracts service through a Musaned portal?

Question:
How long is the duration of the domestic worker’s work experience?

Question:
Can a domestic worker be put under trial more than once?

Question:
Does the employer receive a compensation if the worker refused to work without a legitimate reason?

Question:
Will I pay the full cost of the recruitment?

Question:
What are the payment methods for paying the contracting cost ?

Question:
What are the procedures applied in case of delayed arrival of the domestic worker?

Question:
Does the office of the recruitment company guarantee the eligibility of the workers chosen by the employer himself (appointed by name)?

Question:
Do workers that were employed through private companies get picked up from airports?

Question:
Does the office / recruitment company have a maximum limit for recruitment?

Question:
What are the elements of the contract between the employer and the domestic worker?

Question:
Can the employer terminate the contract during the trial period without any liability?

Question:
What steps are taken at the end of the contract in case of the death of one of the parties?

Question:
The mechanism for calculating the delay penalty?

Question:
How to contract using Disability visa, or elderly visa?

Question:
Is it possible to contract electronically using a visa issued by government Individual Offices?

Question:
What are the policies followed in case of contract cancellation?

Question:
In the case of contract cancellation, who is responsible for transfering the amount?

Question:
Does the office commit to pay the delay fine upon the arrival of the worker after the end of the period of recruitment agreed upon in the contract + the additional period (60 Days)?

Question:
What are the steps taken when a domestic worker absconds?

Question:
Is it possible to verify the travel of domestic workers?

Question:
What are the allowed work requirements to domestic workers?

Question:
What are the work requirements that the domestic worker should follow?

Question:
What are the procedures for losing a domestic worker's passport?

Question:
What are the procedures for applying for a replacement of a lost residence permit?

Question:
What is the wage that the employer must commit to and when it is paid and in what form?

Question:
Is it permissible to deduct from the wages of the domestic worker, and in which cases ?

Question:
When is the home service worker entitled to end of service benefits?

Question:
Should the employer provide housing for the domestic worker?

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Is it necessary to give a daily rest to the domestic worker?

Question:
Is it necessary to give weekly rest to the domestic worker?

Question:
Is the domestic worker entitled to sick leave?

Question:
Is the domestic worker entitled to a vacation when he/ she renews his/her contract?

Question:
Can a domestic worker be accompanied when traveling?

Question:
When does the house worker deserves end of service benefits?

Question:
What type of health care should be provided to a domestic worker?

Question:
What are the duties of a domestic service worker towards home property?

Question:
What are the duties of the domestic service worker towards the safety and secrets of the employer and his family members?

Question:
What are the duties of the domestic worker towards the religion of the employer and his / her family?

Question:
What are the penalties for non-compliance by employers?

Question:
What are the penalties for non-compliance by domestic workers?

Question:
Where do the fines go?

Question:
What is the competent authority in case of disputes or complaints?

Question:
Should the employer attend himself/herself in case there is an issue against him/her?

Question:
Has the Istiqdam been suspended due to CORONA Virus?

Question:
Are the contract clauses affected by istiqdam suspention?

Question:
What's the status of valid contract that didn't complete 90 days before (16/3/2020) during the period of Istiqdam suspention?

Question:
What's the status of valid contract that overdue the 90 days before (16/3/2020) during the period of Istiqdam suspention?

Question:
What is the period of time to refund the paid amounts from the recruitment offices to the employer?

Question:
What is Complaint System?

Question:
How to raise a complaint?

Question:
How long it takes to resolve the ticket?

Question:
What is the concerned party if there is any conflicts or complaints?

Question:
Is it possible to raise a ticket on a paper-based contract?

Question:
A contract has been signed with a recruitment agency through Walk-In service, how can I raise a complaint?

Question:
Can I raise a complaint on a canceled contract?

Question:
Can I raise a complaint on an expired contract?

Question:
How does the elder people raise a complaint?

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How does the elder people with disabilities raise a complaint?

Question:
Has the Complaint System been suspended due to CORONA Virus (COVID-19)?

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Services :

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Login :

Question:
Adding and using Services :

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Mangaing Desinations :

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Adding Users :

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Managing Recruitment Orders and Offers :

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Complaints System – Manage employer’s complaints :

Question:
PRO provide services for nationalities not available for eContracting :

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Walk-in contracting for elderly and disability employers :

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Marofaa Service :

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Pre Selected Service :

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Based on Preference Service :

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Musaned – Employer Complaints System on PRO Companies :